FAQs


 

1.  Do I need to be home to receive my delivery?

   

      No, each delivery comes in an insulated box with frozen chill packs and is designed to be temperature stable for up to 8 hours.

      Also, each box is secured with a tamper evident band.

      Deliveries are made to any predetermined spot, be it the front door, back door, garage, porch, etc.

      Delivery boxes should be placed in a covered spot.


 

2.  What do I do if something is missing from my meal delivery?

   

       Immediately call October Kitchen and we'll do our very best to rectify the delivery.


 

3.  Is there a contract to sign?


     There are no long term contracts or commitments.

     You order as frequently as you like.


 

4.  When do you deliver and is there a delivery fee?

   

     Our current delivery days are Tuesday and Wednesday.

     Delivery days are determined according to zip code and local delivery fee starts at $6.00.


 

5.  Is there a deadline to place or stop an order?

     

      Yes, all orders must be received by Sunday at 4pm and orders must be cancelled by 4pm Sunday afternoon for the current delivery week.


 

6.  Is there a sign-up fee?
     

      Yes, a non-refundable sign-up fee of $20 is required at the time of the initial delivery.

      Pick-up orders are exempt from the registration fee.


 

7.  Is there a minimum order required?
     

      Deliveries require a minimum order of $30 before tax/delivery charge.


    
8.  What do I do with the empty delivery box?


      Simply leave the empty box with the thawed chill packs inside at the designated delivery spot.

      Your new delivery will arrive and the empty box will be taken away to be recycled next week.


 

9.  How do I pay?


      We offer many different options for payment.

      You can set up your information online through your own account, then at the beginning of each delivery day we will charge you for your order.

      We currently accept Visa, Master Card and Discover. 

      You can also leave a check or cash in your October Kitchen insulated box, or leave a check available at the predetermined location.

      We will arrange all those details with you when you initially start the service.


 

10.  How do I choose my menu?


        You can manage your account through the website. If you are not on-line, you can simply call us at
        860-533-0588 and we will be happy to assist you.  Also, in each weeks delivery will be a menu for
        the upcoming week, all you need to do is circle the items you would like and return that menu sheet
        in your empty delivery box each week. We then collect the boxes and menu sheets when we drop off each
        delivery and your next order will be processed by us.


 

11 Do you serve dairy free, gluten free and garlic free selections?
       

Yes, however, while wheat or other gluten containing ingredients may not be an ingredient

in our products, all our items are produced in the same area where products

containing wheat or glutenous items are created. Though best practices are

used in the manufacturing of our goods, inadvertent cross-contamination may occur.

 

All products are produced in a facility and on equipment that also processes wheat,

soy, milk, eggs and gluten items.

 

Allergen information: Mfg on equipment that processes Wheat, Soy, Milk and Eggs.

 

Food Allergy Disclaimer

October Kitchen Services makes every attempt to identify ingredients that may cause

allergic reactions for those with food allergies. Every effort is made to instruct

our food production staff on the severity of food allergies. In addition, we label

items with possible allergen-containing ingredients; however, there is always a risk

of contamination. There is also a possibility that manufacturers of the commercial foods

we use could change the formulation at any time, without notice. Customers concerned

with food allergies need to be aware of this risk. October Kitchen LLC will not assume

any liability for adverse reactions to foods consumed. Persons with food allergies are

encouraged to contact October Kitchen for additional information and/or support.


12.  If for any reason you are not completely satisfied with our service we offer a 100% money back guarantee.